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As stated, this website is a marketplace. The owner has a material financial connection to the provider of the goods referred to on the site in that it receives compensation for clicks onto the ad or for sales of the product. We are not responsible for product returns, product-related support, or shipping. If you are not fully happy with the goods you have received, please contact the provider of the goods directly.
Whether you have a question about the product(s), the manufacturers, the pricing, or anything else, please contact the provider's page to get more information.
Contact Details:
At Grounded Footwear, we’re committed to providing excellent customer experiences and helping you get the most out of your purchase. If you have any questions we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.
Reach Us by Email
We aim to respond within 24 hours during our working hours of Monday – Friday, 9:00 am to 5:00 pm.
Reach Us by Phone
Customer Support: (888) 996-7910
9:00 am – 5:00 pm
Company Details
Ecomm Marketplace LLC
651 N Broad St
Suite 201
Middletown, DE ,19709
United States
Business Address
3235 Manchester Rd. Suite 8
Akron, OH 44319
United States
Returns Policy
Your enjoyment of our products is our highest priority. For your peace of mind, all orders carry a 30-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, and exchanges.
If you change your mind after purchasing, or you’re not completely satisfied with your purchase, you have the option to return it to us within 30 days of having taken delivery.
To return your order and qualify for a full refund, first contact our customer service department to arrange for the return of the goods. Note that returns should arrive unworn, re-packed in their original packaging, and in their original condition. Upon contacting our customer service team we’ll give you instructions on how to return your order to our warehouse for a full refund. It is important that you return the items within 30 days of arranging it.
In all cases, you must include a receipt of confirmation of payment for your original order. Without this identifying information, we may be unable to correctly identify your return and process your refund. Note that return costs incurred by the customer are non-refundable. Refunds can be made only to your original method of payment. Note that refunds may take up to 10 business days to post to your account after returns have been processed and approved.
For reasons of protecting our customers’ safety and the safety of our warehouse staff, we are unable to accept opened, partially used, or returns of perishable items.
Shipping Returns
When shipping your return, please use USPS (United States Postal Service) to ensure delivery, as other carriers may not deliver to PO boxes.
Returns Address – United States
Grounded Footwear Returns
PO Box 19223
Akron, OH, 44319
United States
Damaged Goods & Replacements
If your shipment arrives damaged, please contact our customer service team to notify them. To expedite a replacement, please provide photos and a description of the damage to the packaging and/or products inside.
Still need help? Create a support request with our customer service team and we’d be happy to help.